Doggie Goodie will allow returns of damaged or defective products. However, please contact us for return authorization as we only accept pre-authorized returns. Returns must be shipped within 5 days of receiving your order. All returns/exchanges must be in original packaging and unused condition. A 15% restocking charge will be assessed unless merchandise is defective. We are not responsible for items damaged or lost in transit. Please note that shipping and handling fees will not be refunded.
Shipments may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to provide an estimated cost. Please contact your customs office for more information.
Incorrect or undeliverable addresses and refused shipments resulting in an item being returned to us will be charged for shipping fees. Undeliverable packages that require reshipment at the customer’s request are subject to a reshipment charge equivalent to the original shipping fees. This includes refusal of a package, unclaimed packages, or incorrect shipping information. If we were unable to reach the customer for resolution, a 30% restock charge will apply and store refund will be issued for the balance. Shipping and handling will not be refunded.